Archive for the ‘Virtual Assistant’ Category

Building a website is more than just adding content and pictures to a webpage.  Your website will represent you and your business image; therefore, your website should be planned, strategized and designed to express your distinctive style. Your material and content should be researched prior to developing and publishing your website on the World Wide Web.

Listed are 10 suggestions to help you organize your website plan.  READ MORE…

Generating a steady flow of good traffic to your site requires long term internet marketing strategies. There are, however, a few simple things you can do to quickly gain traffic to your website. Some of them include forum marketing, pay-per-click advertising, and guest posts in popular blogs.  To read more of this article, click on following link to  Generating Website Traffic

We have all experienced it and we don’t like it – bad customer service.  For instance, you are receiving no attention or respect from the cashier at your local grocery store, you are patiently waiting for someone to call you back from a voice message you left days ago or you’re trying to make contact with someone regarding an online purchase that does not meet your satisfaction.  We are faced with what appears to be a new casual level of customer service; it makes no difference whether the transaction is online or offline.  We all complain about this lack and we usually don’t complain just to ourselves.  In comparison, when we experience great customer service, we rejoice and tell others.

A much overlooked marketing strategy for business owners striving to differentiate themselves from the rest of their market is this small but powerful concept – provide excellent customer service.  Develop the old, but tried and true mindset of dealing with present and potential customers – “the customer is always right”.

I pride myself on the fact that I strive to provide excellent customer service in everything I do from the initial phone call inquiring about services at VBS Virtual Assist to the extra mile taken when completing a customer’s project.

Whether your business provides a service or product, your reputation depends greatly on your clients’ loyalty and dedication. Personal recommendations and word of mouth referrals are your most effective marketing source.  However, this creates an expectation that you must live up to.  One of the assets of your business is your current customer base. Many business owners understand that the concept of business assets should include their business reputation.  READ MORE…

A successful business owner understands and accepts that change is necessary for growth of their business.  Therefore, constantly reviewing where you are in your business and making small course adjustments are essential to maximize your performance.  Ask yourself the following five questions with regularity and discipline and you will have a better perspective of your challenging and complex market.   READ MORE…

Do you and your business do “the right thing” when faced with a difficult decision? It’s a simple question, which many business owners struggle with. Conducting good business practices and being a good employer is more than your product or people, it is the guideline and foundation in which you do business. The bottom line is the impression your customer, client or business prospect received from their experience with you and your business.

Set a higher standard for yourself and your business.  Be ethical – keep your word and don’t venture into gray areas. Protect your personal and professional reputations – Have dignity and pride in your work.  The upside of good ethical business practices – You are already ahead of some of your competitors!

The next time you are faced with a difficult decision, “Do the Right Thing” and do it with extreme pleasure!  This will pay you and your business back ten-fold. Why? Each customer, employee, or client has the potential of telling at least 3-12 other “potential clients” how well you treated them.

Remember – Being ethical rewards your company with more business.  Thus, allowing for your business to grow and prosper.

Managing your business can be an overwhelming task if you do not have the most effective business strategies in place. Online business management can be a life line for your business and help revive your businesses growth potential. Many business owners are turning to Online Business Managers (OBM) to help manage their day-to-day business affairs. An effective support team will enable your business to achieve the next level of success. Online Business Managers make it possible for you to delegate your everyday tedious tasks to an experience qualified team of professionals. READ MORE

I am thrilled to announce that I am participating in the Online Business Management Certificate Program. I read “Becoming an Online Business Manager”, by Tina Forsyth last year. I love the book and I love the OBM Model. I have been working with a couple of clients on the OBM level and look forward to perfecting my OBM skills in this certification process.

Brenda M. Violette, Online Business Manager

VBS Virtual Assist, LLC

Last year I attended my annual Women of Faith conference and I was joined by several of my closest friends and traveling companions. We decided to drive to Boston and so our adventure began. One of my friends brought her new GPS (Global Positioning System) that she had received as a Christmas present. I was so impressed with the precise directions that this micro computer gave us. This GPS was wonderful; it gave us directions on where to turn and it even told us how many feet we needed to drive before reaching the turning lane. Better yet this little navigation device spoke to us in a gentle, soothing, and kind voice; which allowed us to stay focused on our destination. The GPS even informed us when we made a wrong turn. There was no condemnation, just a lovely voice informing me that there was a recalculation and now I will simply have to take another road to reach my desired destination. Wow! I like that kind of back seat driving! READ MORE…BUSINESS PLANNING AND GOALS

I am sure that most have heard the phrase, “Time is money.” As a business owner, I have come to understand that concept very clearly and good time management is crucial to my business and personal success. The following are a few things that I have learned over the years, which have been reinforced in me this year as I grow my client’s business, as well as mine to success every day.

• Goal Setting
• Good (no excellent) Organization
• Having a schedule
• Daily Planning
• Keeping a clean desk
• Delegating

Goal Setting – Write down your goals. Did you know that your dreams are more likely to come into existence if you write them down? Did you know that only 3% of adult Americans have specific, written goals? There is power in writing down those things that you desire to come into your life.

“Obstacles are those frightful things you see when you take your eyes off your goal.” — Henry Ford

Good (no excellent) Organization – Get yourself organized. Add getting your office and desk organized for 2009 to your list of goals. Schedule a day on your calendar with the only purpose to clean up and organize your office and desk. I have excellent systems in place to carry out my day with minimal stress.

• First of all, I have operated for years with a system called my “Command Center”. My center is a rolling file storage unit. You can use a file drawer, if you like. In this command center are hanging file folders labeled, January through December and 1 through 31 for each day of the month. Each day when you process the paper that is in today’s folder, you move that folder to the back of next month. Behind that grouping I have ACTION FOLDERS for topics that I deal with every day, such as Calls, Notes, Accounts Payable, Minutes, Data Entry, Master Tasks List, etc. As paper flows into my office each day, I immediately file that information in the correct follow up folder. This way the paper is off my desk and placed in a folder with the appropriate so that I can follow up on that task in an efficient manner. There are no piles and I don’t deal with the paper again until it’s time.

• Another organization tip is that I have file folders for all reference information alphabetized in my filing cabinet. These are reference files that I don’t visit every day, but I need to keep. These include: Banking, Insurance, Instruction Manuals, etc.

• Deal with mail as soon as it comes in. Only keep what is necessary; throw away or shred the rest.

• Email management. No doubt, all of us have felt that “snowed under” feeling that comes when our email is getting out of control. Most things seem important that they should not be deleted, but we don’t have the time to deal with it right now. The result is email piling up. A trick that I use so that I am not overwhelmed every minute of the day is that I create folders in email and set up automatic rules so that when an email comes into my email box, the mail is routed automatically to the appropriate folders. An example would be monthly newsletters that I have requested. The information is accessible when I need it, but I don’t have to stare at it all day. Another thing is to set up automatic spam rules for those emails that always slip through our radar.

Create a schedule – Implement a schedule for your workday. When I first started my home-based business, I completely enjoyed the fact I could work all day in my pajamas, if I so desired. Before this time, I had worked nearly 30 years in the traditional office space, which of course was structured. Every day included dress-up and traffic jams. Oh, how free I felt to sleep in a little later! My commute to my home office was only 2 minutes, and I did not have to spend time dressing up for the day. “I could show up to work when I wanted,” I thought. Well, that did not last long. After my indulgences had been satisfied, I quickly came to the realization that serious business is built around treating my business seriously. Now my home-based business operates just like the big boys. I operate my business with standard business hours. I get up every morning and dress for the day, eat my breakfast, and then go to the office.

Daily Planning – Take time to plan out your day/week/month/year. I purposely schedule 1 hour on my calendar every morning before business hours begin to set up my day for success. I process my command center tasks (daily tickler file system), check my calendar for the week, and then go to the daily view and stay focused on the day at hand, clean up my email, consult my Master Things to Do List, and build my Things to Do Today list for the day. For me, I use Outlook. There is nothing more thrilling than hearing that click noise as I mark off yet another task completed.

Keep a Clean Desk – Clear your desk at the end of each workday. For me, and many others I know, to go into my office each morning and start work with a fresh, clean space is so empowering. It can be a creative and energy drain to start out your day already feeling that you are already behind. If you spend just 5 minutes at the end of each work day, putting files away (into their appropriate folders and spaces) and cleaning off your desk, it can add so much to the next day’s productivity.

Delegation – Reach out to get the help you need to succeed. I know this is a hard one to accept, because most of us have a tendency to think that we are the only ones that can do a job right. In some cases that may be true, but just because you can do a better job than someone else doesn’t make it a good use of your time. The rewards of delegating outweigh the risks, by giving you more time to focus on your business and balancing your personal life. In 2009, take a risk and clear some items off your plate. Sit down today and make a list of what is important to you and decide where you could free up time in your work and personal life by delegating certain tasks over to someone else. It may be as simple as hiring a housekeeper for a few hours every two weeks to take away the burden of staying on top of housekeeping or hiring a virtual assistant to take care of administrative tasks that are draining your energy. Doing this will give you valuable time to be more focused on your business and may be spend a little more time with family and friends.